FAQ
These are the questions buyers ask before they trust a new supplier. If you do not see yours here, send it and we will answer directly.
What's your MOQ?
MOQ depends on product type and customization depth. Share your target SKU and sales channel, and we will propose a practical MOQ that supports your launch.
Can I get samples before placing an order?
Yes. We offer stock samples for quick evaluation and branded samples for private-label validation.
What is your typical lead time?
Lead time depends on customization, quantity, and documentation needs. We can provide a sampling plan and a mass production schedule aligned to your launch date.
Do you support OEM/ODM projects?
Yes. We support everything from logo + packaging to structural customization and project-based molds.
Do you provide CE/RoHS/FCC documentation?
We support documentation and labeling planning based on product type and destination market requirements. Tell us where you will sell and what marks your channel requires.
How do you ensure batch consistency?
Through material control, process checkpoints (IQC/IPQC/FQC), and revision control so repeat orders stay consistent.
What's your warranty policy?
Warranty depends on product category and destination market. We align inspection standards and provide practical support to reduce claims.
What payment terms do you accept?
Common options include T/T and other terms depending on project type and order history. We confirm terms during RFQ.
Can you do custom packaging and barcodes?
Yes. We support private label packaging, inserts, barcodes, and QR instruction cards for e-commerce and retail.
How do you handle quality issues?
We rely on evidence, traceability, and root-cause analysis. Practical solutions can include replacement, credit, or corrective actions as agreed.
Can you ship to my forwarder or provide DDP?
We can ship to your forwarder and support common Incoterms (EXW/FOB/CIF). DDP options can be discussed by destination and order size.
Can you help with product photos?
We can provide clean product and packaging photos. Share your platform requirements and we will confirm what's available.
Next Step
Still Have a Question? Request a Quote
Tell us your target market, quantity, and customization needs. We respond within 24 hours with a practical quote and clear next steps.
Request Samples
Verify fit, finish, and performance before you scale. Stock samples or branded samples are both available.